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Privacy Policy

Effective Date: August 24, 2025
Last Updated: August 24, 2025

Cien Rios LLC, doing business as FlightTrace ("FlightTrace," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our services, including our website, mobile apps, and APIs (collectively, the "Services").

1. Information We Collect

Flight Data (non-personal): FlightTrace processes public aviation data (e.g., ADS-B, OpenSky, or other sources). This data is not personally identifiable.
Account Information: If you create an account, we may collect your email, username, password, and optional profile details.
Device & Usage Data: IP address, browser type, operating system, app usage metrics, crash logs, and analytics.
Payment Information: If you purchase premium features, payments are processed securely by third-party providers (e.g., Stripe, Apple, Google). We do not store raw payment card data.

2. How We Use Information

Provide and operate the Services.
Estimate fuel/CO₂ usage and display aviation insights.
Improve performance, reliability, and user experience.
Communicate with you about updates, new features, and support.
Detect, investigate, and prevent fraud, abuse, or violations of our Terms.

3. Data Sharing

We do not sell your personal data. We may share limited data:

With trusted vendors (e.g., cloud hosting, analytics, payment processors) under confidentiality agreements.
When required by law, regulation, or court order.
In connection with a business transfer (e.g., merger, acquisition).

4. Security

We implement industry-standard safeguards to protect your data (see Security Policy). However, no system is 100% secure. You are responsible for safeguarding your login credentials.

5. Data Retention

We retain account and usage data as long as your account is active or as required by law. You may request deletion at any time by contacting support@cienrios.com.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your data. Contact us to exercise these rights.

7. Children's Privacy

FlightTrace is not directed to children under 13 (or the minimum age in your country). We do not knowingly collect personal information from children.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new "Last Updated" date.

9. Contact

If you have questions, contact us at:
Cien Rios LLC d/b/a FlightTrace
17113 Miramar Parkway, Miramar FL 33027
Email: support@cienrios.com